Chaos Enscape Licensing for v4.1+

Everyone who owns an Enscape license now has a unified Chaos account. You can log in using your existing Enscape account credentials.

A fixed license can be used by one person on one device simultaneously. 

Single user: Install the new Enscape 4.1 using the default installation options. Sign in with your account and start using the product. 

Small teams with multiple users: Small teams who used to assign fixed licenses to their users can continue to use the licenses in the same way. This setup is straightforward and offers great flexibility. You can refer to the documentation on adding users to an organization and assigning license seats in the Enscape Knowledge Base.

Floating licenses can be shared among multiple users in one organization, but this setup requires special attention during configuration. Chaos recommends that floating license customers prevented from performing the changes described below should continue using their current version of Enscape for the time being.

Floating License Setup for Smaller Teams (2-10 users): Sharing floating licenses among employees in one physical location:

• On the first machine, install Enscape and log in with the license owner credentials. 
• For each subsequent installation, select Advanced and enter the IP address of the first machine.

For remote access the license outside the physical location:

• Assign an individual seat to the user. Please note that when assigning a seat to a user, the number of available license seats for others is reduced until the assigned seat is returned to the pool. For example, in a company with 5 users and 2 floating license seats, when one seat is assigned to a user, the remaining 4 users will only have 1 seat available in the floating license pool.

Floating License Setup for Larger Teams (10+ users):

Larger teams can benefit from several features:

• Unified login experience for all Chaos products.
• Optional integration with your corporate sign-in provider (OpenID Connect, Azure AD, PingFederate).

For those sharing floating licenses among employees in one physical location:

• Install a license server and configure Enscape product installations to point to it within the same network.

For remote access to the license server:

• Contact your administrator to set up a Chaos License Server within your office network.
• Users can access the remote license server without a VPN using a public IP address. This can be done by creating a firewall exception for the specific IP and port or installing the License Server in the DMZ/edge network zone.

• The Chaos Self-Service Portal, the go-to portal for all other Chaos products, now replaces my.enscape3d.com, allowing Enscape users to use the same Chaos sign-in and licensing system.
• Unifying the licensing experience will ensure Chaos customers have a unified way to manage and use products across the Chaos portfolio, allowing them to move smoothly through the Chaos ecosystem.

• The Chaos Self-Service Portal, which has been the go-to portal for all other Chaos products, now replaces my.enscape3d.com, allowing Enscape users to use the same Chaos sign-in and licensing system.
• New portal for subscription and license management: When visiting my.enscape3d.com, you will be redirected to my.chaos.com, where you can manage your Enscape licenses and more. My Chaos serves as the self-service portal for all Chaos products. You can now use My Chaos for subscription, license, and user management. The Administrator Guide will help you get started.
• Upload Management (Panoramas and web standalone) remains in My Enscape.

The following information was in a letter from the Chaos Enscape team from August 15, 2024.

As you are aware, with our latest Enscape 4.1 release we also introduced a change to the Enscape
licensing system in an effort to unify the licensing experience for all our customers so there can be
a more streamlined way to manage and use products across the Chaos portfolio and allow our
users to smoothly move through the Chaos ecosystem.
With this in mind, we would like to acknowledge the challenges with the floating licensing setup,
which you may have faced if you tried version 4.1 of Enscape. We are thankful for all your feedback
on the matter and we understand that, to our great regret, the new licensing behavior seems to not
be meeting the needs of our customers on a number of occasions. This is certainly not the licensing
experience we intend to provide as Enscape is all about ease of use and we are working hard to find
a solution to this as quickly as possible.
Many of you have expressed great interest and shared excitement about Enscape 4.1, and we know
that you are eager to use the new feature set as soon as possible, but some of you are prevented
from doing so because of the licensing changes.

What are the options for you?

1. For customers who have already upgraded to 4.1:

If you have already upgraded to 4.1 and are using the product successfully – we hope you
like the new version! There are no further steps to take at this point in time and we will keep you updated on the improvements we will introduce to the new licensing system.

2. For customers who have NOT yet upgraded to 4.1:

2.1. We recommend that you stay with your current version of Enscape if you have multiple
licenses shared by a group of users, to avoid unnecessary disruptions in your workflows. This
is temporary until a fix is released (please refer to point 3);

2.2. If you are still eager to upgrade at this point, please start by reading this article to
become familiar with the new floating licensing setup and the related limitation of pooling
licenses. If the provided instructions in the article are acceptable for you, please feel free to
proceed;

3. We are aiming to provide a simpler installation process very soon:

In any case, we are working on re-enabling customers to use and re-assign floating licenses
more easily, aiming to provide a simpler installation process very soon. We will communicate with you in a timely manner once the fix is available.

If you encounter any issues

or are unsure if you can complete the setup successfully, please
contact us and we will provide guidance and look at your specific case to find a solution that works
for you.

Our teams take great pride in bringing relevant and easy-to-use products to our customers, which
we have seen you use to create marvelous visual outputs or to collaborate more effectively. We will
continue to do so, and we count on your feedback and support as we build the future generation of
design and visualization tools together.

Kind regards,
The Chaos Enscape team